Urgent response and peace of mind, at scale
Working with a major Canadian telecom, Varcon has streamlined and scaled urgent response to priority issues. The program yields predictable timelines, eliminates friction points, and enables our client to forecast and strategize with confidence.
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Days
problem
Issues with tower assets, from corrosion to broken bolts, can arise suddenly and without warning – even on frequently inspected and well-maintained towers. The nature of climate change, load stress, and basic wear and tear is that despite every tower owners best intentions, things break all the time.
Our client, a major national telecommunications operator in Canada, puts safety and client service at the forefront of their operations strategy. When priority issues with tower assets arise, rapid remediation is necessary to not only ensure the safety of their own staff, but also to prevent against down time and service interruptions for end-users.
Too often, repairs are subject to lengthy timelines and significant bureaucracy. Inspections must be completed, engineering work leads to recommendations, and finally a team can undertake the repairs and construction work necessary to bring a tower asset back online, resolve a safety issue, or address other mission critical challenges. Often, the process can take months. The end user suffers in the meantime, and costs balloon as ad-hoc solutions are prepared. The process is too reactive.
solution
Varcon proposed and deployed a streamlined urgent response program which enables our client to resolve priority issues often in less than 15 days.
The program leverages trust between our client and the Varcon team, but still includes a formal quoting process for transparency and clarity.
Varcon’s vertical integration of inspection, engineering, and construction leads to rapid turnarounds on critical issues, and a seamlessness of communications between the teams mobilized to address a given issue.
outcome
The immediate outcomes for our client are clear: priority issues get resolved safely, quickly, and with the minimum of friction.
Seamless integration of inspection, engineering design, fabrication and construction ensures the fastest, high-quality solution to any given issue.
The big picture outcome is even more critical to our client. Knowing that priority issues get solves on a consistent timeline, often with other minor issues at towers being addressed alongside the core challenge, our client is able to more accurately predict, forecast, and roadmap their holistic maintenance and upgrades strategy.
In essence, relying on Varcon to solve mission critical issues as they arise frees up bandwidth and depressurizes our clients maintenance schedule enabling them to make long-term strategic planning central to their business success.
Customer Stories
trusted Coast to coast
"Varcon’s goals align with our vision here at Rogers, providing transparency, quality, and strategic plannings."
Industry
Telecommunication
"Varcon is a versatile and reliable firm making them a great
choice for both one-off tower inspections to very complex
tender management projects."
Industry
Telecommunication
“Varcon were able to inspect over 300 monopoles within 3 weeks and provide detailed reports. They provided excellent engineering solutions and outside of the box thinking.”
Industry
Telecommunication
"Varcon's top notch engineering team has been instrumental in the design and development of our product, ensuring the highest safety standards have not only been met, but also exceeded."
Industry
Telecommunication
Speak to an engineer
Discover Varcon’s vertically integrated engineering, inspection, and construction management services by scheduling a time to speak with us.